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Get Technical Support for SOLIDWORKS CAD
Need help with SOLIDWORKS? Start a support ticket, or pre-arranged remote session below and we’ll be with you ASAP.
Alternatively, please call our technical support team on 01223 200699. Lines are open Monday to Friday from 8:15am to 5:30pm.
About our SOLIDWORKS Technical Support Services
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Find out moreSubscription Services
Your SOLIDWORKS subscription provides access to our team of expert engineers and keeps you up to date with the latest software enhancements.
We only recruit talented engineers with engineering experience and a passion for CAD. We invest in developing every engineer’s SOLIDWORKS skills to the highest level, ensuring that we deliver the most responsive and knowledgeable support available across the UK and Ireland.
We’ll get you up to speed in the shortest possible time, and we’re always there to make sure your knowledge of SOLIDWORKS continues to develop as we work together.
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Explore MySolidWorks
The MySolidWorks Community
Used by thousands of engineers worldwide and included with your subscription, the MySolidWorks community gives you access to hundreds of training videos and SOLIDWORKS certification prep courses to take your CAD skills to the next level.
Like to keep up to date? Easily browse the latest software news, discussions, and content all in one place.
MySolidWorks also provides cloud storage and the ability to connect with a network of manufacturers in your area!
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Start a remote session
Remote Support Service
If you haven’t already done so, please call 01223 200699 to arrange a remote session with our technical support team.
Next, click the button below to go to the TeamViewer webpage. Your browser will download the TeamViewer installer automatically.
Finally, run the TeamViewer installer (TeamViewerQS.exe) to start the session. Please note: If you already have a TeamViewer client installed it will need to be temporarily exited.
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Explore our services
Professional CAD Services
Are you wasting time on repetitive tasks, lacking knowledge on a specific skillset, or simply in need of an extra pair of hands?
The Visiativ Solutions engineering team are here to help you.
Our professional CAD services will provide the expertise you need exactly when you need it.
From automating daily tasks to creation of technical documentation, animations and more, we’re here to make sure you’re operating at your full potential.
SOLIDWORKS Tutorials and User Guides
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3DEXPERIENCE Works & SOLIDWORKS Connected setup guide
Thank you for choosing Visiativ as your 3DEXPERIENCE SOLIDWORKS partner. Please follow along with these short instructional videos to help you get up and running with The 3DEXPERIENCE Platform and SOLIDWORKS Connected.
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How to: Upgrade SOLIDWORKS
It’s important to upgrade SOLIDWORKS using official service packs throughout the year. This ensures you’re always up-to-date with the latest performance improvements and bug fixes to the software. We’ve put together an easy-to-follow tutorial to show you how it’s done…
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How To: 3DEXPERIENCE Share and Markup Guide
3DEXPERIENCE Share and Markup allows you to share your designs with others via a web link that they can view on any device with a web browser!
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How To: Download Additional Weldment Profiles for SOLIDWORKS
Are you looking to download additional weldment profiles for SOLIDWORKS? Read this handy step-by-step guide here from Visiativ!
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How To: Fix the Blank Installation Manager in SOLIDWORKS
Looking to fix the blank installation manager in SOLIDWORKS? Read this quick and easy guide from Visiativ to find out how!
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How To: Access & Download SOLIDWORKS Training Files
Learn how to access & download SOLIDWORKS Training Files with this easy, step-by-step guide. Be it a training course with us here at Visiativ or you just want to do some independent reading – get some tips now.
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How To: Access SOLIDWORKS Training
Looking to access SOLIDWORKS training for you or your colleagues? Read this article for many different resources and ways you can train up!
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How To: Activating & Deactivating SOLIDWORKS
Activating and Deactivating SOLIDWORKS can be confusing for some – let Visiativ talk you through this process and get you innovating again!
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How To: Add Materials to Favourites in SOLIDWORKS
Looking to access add materials to your favourites in SOLIDWORKS? This easy, quick step-by-step guide from Visiativ will show you how!
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How To: Creating eDrawings files with 3DEXPERIENCE SOLIDWORKS
Struggling with creating eDrawings files with 3DEXPERIENCE SOLIDWORKS? Read our step-by-step tutorial to find out how it’s done…
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Our support promise to you
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Software support
Users around the world are surveyed yearly and SOLIDWORKS have awarded us ‘Best customer support team in Northern Europe’ 5 times. Rest assured you’re in safe hands with us.
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Direct line
When you call 01223 200699, you’ll get straight through to a technical engineer, skilled in SOLIDWORKS and ready to help you overcome your challenge.
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Software upgrades
Your annual support subscription entitles you to the latest version of SOLIDWORKS at all times. Staying current means staying productive.
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Advice
Our support engineers can help you transition from other 2D and 3D CAD systems, and can also help if you’re new to 3D design. They can also suggest suitable training courses to help you upskill.
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Hardware
It’s really important that you get the right advice, as your choice of computer is vital to your success with SOLIDWORKS. We can recommend the right hardware for your requirements.
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Implementation
Our team have years’ of experience between them and their knowledge ensures you get the implementation right. They’ll make sure your design and data management needs are met with a rapid ROI.
